If you called in to our contact center or IT service desk this summer, you may have noticed a few small changes to the authentication process in verifying that it is really you on the phone…
Authentication refers to the methods used to verify your identity in order to protect your information. In recent months, we have begun testing additional authentication methods to better protect you and your client’s information. When calling in, you may be asked a few additional questions than you are used to to make sure that it is really you.
Our goal is to keep your information secure and provide peace of mind to you and your clients.
Questions? Contact The National Life Group Service Desk at 1-800-906-3310