November 29, 2023
Have You Heard the Buzz? Expanded hours for Customer Experience Center
To save you time, always check the agent portal first!
By expanding our business hours, you will be able to reach us at times that are more convenient for you and your customers, while adding flexibility for them, as well as reducing wait times and meeting their needs more quickly. It is a win-win for everyone!
PRO Tip
Taking advantage of National Life’s digital options will help you get your business processed as quickly as possible.
NEW hours of coverage include “dedicated for our selling agents” early morning coverage from 7am-8am. Monday through Friday, agents and customers will have the benefit of an additional two hours of coverage until 9:00 p.m. (Eastern Time).
NEW Hours of Operation
| Days of the Week | Hours for AGENTS | Hours for CUSTOMERS |
| Monday – Thursday | 7am – 9pm EST | 8am – 9pm EST |
| Friday | 7am – 7pm EST | 8am – 7pm EST |
Check your agent portal to determine if what you’re looking for is there FIRST! To save you time, we are constantly improving the portal’s user experience. The suggestions you make about what you want to see on your portal view are extremely valuable to us. We encourage you to check back to see if your requests have been implemented. NLG AGENT APP: Your Business on the Go! Download it today and experience the benefits first-hand. Can’t access these links on your smartphone? Search “NLG Agents” in your app store.PRO Tip & NLG Agent App
