August 23, 2022
Ensure Timely Processing of Your Clients’ Service Requests
Together we can showcase our service as the differentiator it is!
Do you know that missing policy and apartment numbers are common causes of service delays?
Although many service transactions and correspondence can be processed electronically, National Life also receives and delivers a fair number of items via the mail. To ensure timely and accurate service, please remember to include – and remind your clients who remit directly to National Life to include – the following key information:
Include the Policy Number to accelerate service
- It is the primary value used to accelerate requests for processing
- Documents without a policy number require additional research and cause delays
Include Apartment Number to facilitate the fastest path to completion
- Missing apartment numbers are a major cause of returned mail
- Returned mail causes delays of important documents reaching clients
Together we can showcase our service as the differentiator it is!
