Welcome to At Your Service Your Place for NL Service Updates

November 26, 2019

Counting down to 2020!

What you need to know to successfully close your 2019 business.

Required Minimum Distribution (RMD) requests

Friday, December 6 – RMD requests must be received by this date to guarantee they will be processed by year-end

 

Life application cut-off

Friday, December 13 –

  • Final requirements on new business applications must be received and in good order by this date to be finalized for end of year
  • Pension/Profit Sharing Plans: applications must be received in good order to be finalized for end of year
  • Term conversions that require no underwriting
  • Rewrite requests must be received and in good order to be finalized for end of year

Friday, December 27 – Last day for applications to be issued for year-end

 

Commission cut-off

Tuesday, December 24 – cut-off for cases that will draft
Thursday, December 26 – cut-off for cases with money

 

2001 CSO product transitions

Friday, December 27 – Last day for 2001 CSO Products to be issued

Transition rules

Click here to learn more about the new IUL products

To convert from the 2001 CSO products to the 2019 products, new forms are required.

 

Holiday closures

Tuesday, December 24th (closing at 12pm ET / 12pm CT)
Wednesday, December 25
Wednesday, January 1, 2020

Life

On the payment section of the application select “Draft Initial Premium – Next Available” in the “initial premium” section of the eApp or in Part F of the paper application.

  • This will initiate payment as soon as the policy is approved and issued.
  • This is available for all frequencies and billing type, whether recurring payments are EFT or direct bill.
  • For California and New York Applications – Submit the 1707 EFT Authorization Form
    • Select Initial premium – There are two options, one for direct bill after and the other if they want to be set up on recurring EFT.
    • Click here to access the form. [link: https://merrillconnect.iscorp.com/nlg/docservice/viewDocument?mcItemNbr=52381&fgid=]

 


Annuities

Submit by eApp and attach a “Voided Check”

  • On the payment section notate the start date and amount to be drafted for an IRA, Simple or Non-qualified policy
  • For a 403b or 457 policy remember to submit the Salary Reduction Agreement to the District/Employer

 


Additional payment methods (if not entered into the application)

Phone – call 1-800-732-8939

  • For initial payment, your customer will have to speak to a customer service representative.
  • Subsequent payments can be made through the automated system by pressing 2 or saying “payment”.

Wires

  • JPMorgan Chase
  • ABA No: 021000021

For Annuity Business:

    • Account Name: Life Insurance Company of the Southwest
    • Account Number: 8805011770

For Life Business:

    • Account Name: NL EFT Premium Account
    • Account Number: 323115888
  • Be sure to include the policy number and proposed insured’s name

Checks – checks are welcome

For Annuity Business:

    • Please submit the initial contribution along with the contribution notice to:

National Life
PO Box 121109, Dept 1109
Dallas, TX 75312-1109

For Life Business:

    • For initial payments, please mail to:

National Life
1 National Life Drive
Montpelier, VT 05604

  • After initial payment, please submit checks to the address on your bill.
  • After your customer’s policy is issued and paid, customers can manage subsequent payments online!

Customer web portal – visit https://www.nationallife.com

  • This is the easiest way for your client to make payments, update account information, or request disbursements!
  • In the upper right corner, click Login/Register and select customers.

Annuity new business & suitability tips

  • Use eApp & web based illustrations – this ensures all of the proper paperwork is completed. With recent enhancements this year for our annuity eApp, this process has become even easier!
  • Complete replacement paperwork fully – all forms are signed by the policy owner; the Insured’s signature is not required on any current versions of NLG replacement/1035 forms. It is very helpful to receive the 9685 Exchange form at submission of the application.
  • Expedite replacements – providing federal express account information so we can forward with the transfer will speed up the 1035 $ coming to us. Conservation letters that indicates the client wishes to waive all conservation attempts and move forward with the 1035 exchange. Not all carriers will honor this request, but it can help to expedite processing time. NAIC States – If Section 8, Question 1 is marked “Yes” please send in the appropriate replacement form.
  • Salary reduction – If the client elects Salary Reduction, make sure to list the employer/district.
  • Complete all aspects of the application – if submitting paper. The more information you provide, the less we have to go back and ask for clarification on which can delay the process. Section 10 on the application must list the state the application was signed in.
  • Paper applications – do not use white out for corrections. Be sure to have the applicant sign and date any correction. Full signatures are required, no initials.
  • Form no. 12135 – Uniform Disclosure Notice to Potential Purchaser of 403(b) Annuity Contract Through Salary Reduction Agreement With Educational Institution – Page 1 must be completed.
  • Addresses with P.O. boxes – we must have a physical address on file.
  • Brand new retirement plan – complete and submit appropriate establishment documents such as Form 4258(0919)

 

Life new business & underwriting tips

  • Use e-App & web based illustrations – this ensures all of the proper paperwork is completed. With recent enhancements this year for our life and annuity eApp, this process has become even easier!
  • Draft the initial premium – If the client wants to utilize our monthly EFT process for payments, authorizing us to draft the initial premium on the application will ensure that the case is bound immediately upon policy issuance.
  • Complete transfer paperwork fully – all forms are signed by the policy owner; the Insured’s signature is not required on any current versions of NLG replacement/1035 forms. It is very helpful to receive the 9685 Exchange form at submission of the application.
  • Expedite transfers – providing federal express account information so we can forward with the transfer will speed up the 1035 $ coming to us. Conservation letters that indicates the client wishes to waive all conservation attempts and move forward with the 1035 exchange. Not all carriers will honor this request, but it can help to expedite processing time.
  • Provide proper owner and beneficiary information – especially if the case is business owned or a trust is involved. This ensures we are able to keep our promises!
  • Complete all aspects of the application – if submitting paper. The more information you provide, the less we have to go back and ask for clarification on which can delay the process.
  • Use our Field Underwriting Guide & provide good field underwriting – to ensure you know how best to prepare your client. Knowing what medical histories will require a full blood & urine/exam (diabetes/morbid obesity) will help to expedite the process.
  • Third party financials and financial questionnaires are required for cases $5 million and above. Other amounts are at the Underwriter’s discretion.
  • Remember the 4 W’s when a question is answered “yes”:
    • What, When, Where & Why – the more details an underwriter has about situations the sooner they can turn the case around for you. By the way, our enhanced eApp will seamlessly walk you and your client through the questions which are needed on a case to ensure faster turn around from submission to commission.
  • Use cover letters – they are extremely powerful when needing to provide additional insight about the concept used for the sale or more complex cases.
  • If you have a case where you are uncertain how to price the client, use our Quick Quote process (responses will be provided within 24 hours) – UnderwritingQuotes@NationalLife.com

 

Important Regulatory Notice

In accordance with the National Association of Insurance Commissioners (NAIC) Life Insurance Illustrations Model Regulation, the company is required to notify agents of the expense allocation method used in its illustration testing. The Marginal expense method was used for all National Life Insurance Company and Life Insurance Company of the Southwest illustrated products.