Policy Performance Checklist and FAQ’s

Volatility in the markets can prompt questions and uncertainty from your policyowners about their policy’s performance. Here is a checklist to use when meeting with policyowner’s and some FAQs on policy performance.

Click below on the checklist items to find where they are located:

How is the policy performing?

The best way to look at a policy’s performance is to review the annual statement.  Dividends and interest credits are applied annually and will be reflected on the annual statement. For IUL policies that have monthly index segments, results can be viewed on the index earnings confirmation statement available on the agent and policyowner portals and mobile apps.

How can I change the interest crediting strategies?

Interest crediting strategies can be changed with straight through processing on the policyowner portal and mobile app. Remember, index strategies are annual so results of the change will be reflected one year later on the index earnings confirmation and the annual statement.

How can I change the premium amount?

Premium changes can be made on the policyowner portal, mobile app and by calling the Customer Experience Center at 800-732-8939.

Why isn’t the policy performing like the sales illustration?

A sales illustration is a regulated hypothetical view of how a policy might perform in the future. When actual performance varies from the sales illustration, usually one of the following has changed:

• Illustration regulations have changed since the sales illustration was run.
• Scheduled premium payments are different than what was illustrated.
• Actual interest crediting is different than what was reflected in the sales illustration.
• A loan or withdrawal was taken that was not reflected in the sale illustration.
• A loan was taken, and the loan interest rate is different than what was reflected in the sales illustration.