Turn Policy Updates into Seamless Service Opportunities

When a client’s policy is approved as applied for—or approved with changes—it can open the door to meaningful adjustments that better align with their goals. But how those changes are handled can significantly impact the client experience. Here’s how to ensure any updates are processed smoothly, accurately, and professionally.

Best practices to keep in mind:

• Face Amount or Premium Increases:
  If you’re increasing the premium or changing the face amount, keep in mind that a new EFT Authorization Form (Form 1707) may be required for any increase to the planned premium over $25. Failing to include this form could result in a 10-day notification delay before funds can be drafted from your client’s account. Increasing the face amount will require reapproval from Underwriting, and additional underwriting requirements may be needed to approve the increase in coverage. Make sure your client is aware of the additional processing time and that additional information may be requested.
• Updated Illustrations:
  For any changes to policy design, be sure to upload a new illustration that reflects the updated structure. This is especially important for TotalSecure products, where an updated illustration is always required.
• Portal Uploads:
  Submit EFT forms and updated illustrations directly through the Agent Portal for faster processing and tracking.
• Draft Timing Awareness:
  Confirm that your client knows when their initial premium will be drafted—this simple step can help avoid surprises and improve transparency.
• Delivery Process Completion:
  Ensure the policy delivery process is fully completed with your client. Any required delivery forms should be signed and returned promptly. Using eDelivery is the most efficient and convenient option for getting this done.