October 28, 2024
Application Submission & PII (Personally Identifiable Information)
Best practices to ensure your clients' policy is in good order when they need it the most.
The Peace of Mind that a life insurance policy provides hinges on having accurate information on the application and in the policy contract. Many of the features that make a policy valuable such as accelerated benefits riders, the death benefit, and access to the policy’s cash value rely on accurate information provided through the application process.
The time spent gathering legal names, current addresses, and social security numbers for the owner, the insured, and any beneficiaries will ensure a smooth process when policy features are utilized. Incorrect information will limit access to policy information on the customer portal and mobile apps, as well as delay claims or ABR processing.
Below are best practices for ensuring your clients’ policy will be in good order when they need it the most.
- Prior to taking the application let the client know to bring social security numbers or ITIN numbers, legal names spelled accurately, and current addresses written down. This is not the time to rely on memory.
- Triple check the information entered into the application prior to submitting to National Life Group. The saying “measure twice, cut once” applies here.
- When you receive the policy package prior to delivery, check the contract to ensure the owner, insured, and beneficiaries’ information is accurate.
- Upon delivery, ask the policyowner to check this information as well. This is an ideal time to walk them through the policy package and show them where they can locate important information, such as beneficiaries, policy definitions, rider information, and how to contact National Life Group.
If an error is discovered, call the National Life Group Customer Experience Center at: 800-732-8939.
