June 1, 2020
Bringing You Peace of Mind: Introducing eApp Instant Notification
National Life introduced eApp with the goal of creating a smoother process for both you and your client. On May 30, we are excited to launch eApp Instant Communication to create even better transparency for your clients – upon submission of an eApp, you will receive an instant status update, including, in applicable situations, notification of an instant underwriting approval.
Cases will be presented with one of the three messages instantly at submission to NLG:
- Approval Message: We are excited to notify you that this application has received instant underwriting approval based on the information provided. Your case manager will reach out regarding next steps.
- Case Referred to an Underwriter: Once your application is reviewed, we will reach out to you regarding next steps.
- Outstanding Requirements: Once your application is reviewed, we will notify you if any additional requirements are needed in addition to the following:
- Attending Physician Statement (example of requirement only)
- Electrocardiogram (example of requirement only)
We understand that waiting can be frustrating, and our goal is to provide peace of mind to you and your clients – especially in these times of uncertainty. In addition to utilizing the Rapid Response Center, remember to check the eApp Landing page often for enhancements and resources to optimize your eApp experience.
