Deadlines for Your 2022 Application Processing

NOTE: Term conversions into IUL and UL products can be submitted via eApp. Term conversions into TotalSecure are now to be submitted via eApp as well. Please Include an illustration with all Term Conversions to ensure that the new policy is issued correctly. We do NOT allow DocuSign for Term Conversions.

• Term conversions submitted via eApp: received by noon on December 28
• Term conversions submitted via paper: received by noon on December 22
• Term conversions that require underwriting: all requirements received by December 9

If you are unable to complete the application using the eApp, we do accept paper applications, please complete all questions and if the coverage is increasing, be sure to include all underwriting requirements.

Life and Annuity

• Tuesday, November 22
• Thursday, December 22
• Thursday, December 29 – last commission run of the year

* Remember to update your mailing address within the Commissions Payment Portal so tax statements (1099s, W2s, W2Ss) are sent to your desired address.

Thursday, Nov 24 
Office closed for All Employees.

Friday, Nov 25
Office closed except those critical to trading and variable products.
Sentinel/ESI: the equity markets are open until 1p ET and bond markets until 2 p.m. ET. As such ESI must staff for any client trades or money movement requests that day. Reduced staff until 2p ET.
CEC and Sales Desk are closed. For customers wishing to transact allocation changes or transfers on Variable Products during trading hours please leave a message at 1-800-732-8939 or email lifebilling@nationallife.com with your instructions.

Monday, Dec 26
Office closed for All Employees.

Monday, Jan 2
Sentinel/ESI: the equity and bond markets are open as usual. As such ESI must staff for any client trades or money movement requests that day. Reduced staff until markets close.
CEC and Sales Desk are closed.

eDelivery is the primary policy delivery method for all Life and Annuity policies issued by National Life.  Conducting policy eDelivery is fast, simple and can be incredibly convenient for both you and your client.

DocuSign provides a safe, familiar, and reliable experience for you and your client.  And you can easily review and approve policies, view status, and receive updates as your client completes eDelivery.

Using DocuSign eDelivery for the first time may require some explanation.  Please refer to the guide below for instructions and answers to some of the most frequently asked questions.

Getting started

The following information is required to conduct policy eDelivery:

• The primary agent’s email address
• The policy owner or annuitant’s email address
• The Document access code comprised of the contacts date of birth and last four digits of SSN

How it works

• For life and annuity polices that are issued with a lump sum payment, the primary agent will be notified to review, sign and approve the policy. Upon completion, the document will be sent to the client to complete their signature and approval process.
• For Annuity policies issued with a recurring payment (flow only), the policy will be sent directly to the client with a copy sent to the primary agent. No agent action is required.

Note:  All eDelivery messages are sent systematically from Policy@docs.nationallife.com  (This is a NO REPLY address)

Steps to complete eDelivery

Completing eDelivery is simple and convenient for you and your client as shown in the example below.

Step 1: Receive email notification with a link to the policy documents as shown below.

Note: All eDelivery messages are sent systematically from Policy@docs.nationallife.com and neither you nor your clients need to have an existing DocuSign account in order to review or sign documents.

Step 2:  Click to access the document online.  You’ll be prompted to enter your custom access code.

 Step 3: Review, sign and approve or decline.  Upon approval, the policy will be forwarded to the client.

Step 4:  Client receives notification email with link to the policy documents.  Click to review and sign.

Step 5:  Order a National Life Policy Promise to be sent directly to your client or receive it yourself and make arrangements to hand deliver the Promise in your next client meeting.

Hint:  To receive status notifications, sign-up for New Business SMS alerts via the Agent Portal or Mobile App.

The Policy Promise:  Helping you create Peace of Mind at delivery

eDelivery is fast, convenient and ensures that all form signatures are completed and returned quickly.  While the full policy is available to you and your clients online any time, some clients may benefit from a more tangible policy delivery experience, especially if you are delivering the policy in person.

National Life has introduced the Policy Promise to help you engage your clients through eDelivery and to create a lasting impression that will support your long term client relationship.  Unique to National Life and exclusive to eDelivery, the Policy Promise is a keepsake document for your clients to represent the value and benefits of their National Life policy.

• Access the Policy Promise for your new clients in the Agent Portal or Mobile App
• Download and print yourself or order the Policy Promise to be printed and mailed
• Send directly to your client from National Life after eDelivery is completed or receive it yourself and bring the Promise to your next client meeting
• The Policy Promise is also available to your clients online

When ordered by mail, the Promise is printed on quality stock paper and packaged in a custom folder.

Sample Life Insurance policy promise and custom Policy Promise folder.

Frequently Asked Questions

 We’re here to help.

Contact us at agentweb@nationallife.com